Shipping and Returns

Danes + Divas® products are designed, manufactured and dispatch from British Columbia, Canada.
All products unless noted otherwise are made to order from start-to-finish in our studio. 

PRODUCTION LEAD TIME

Made-to-order Items:
Tailor-made items dispatch within 1-2 weeks from the date orders are placed. 
Engraving:
Custom engraving is sent off-site (locally) and may add an additional week of processing. 
Ready to Ship:
Ready-to-ship items (unless purchased along with a tailor-made item) dispatch within 2-3 business days. 

Free US & Canadian Shipping on Order of $125.00 (before tax and shipping charges, after discounts)

US & Canada average 1 week for delivery after dispatch
Greater Vancouver averages 1-3 days after dispatch
UK/EU averages 1-2 weeks for delivery after dispatch (tracking is recommended) 
AU/NZ averages 1-3 weeks for delivery after dispatch (tracking is recommended)
*Delivery to rural areas may take longer. 

Real-time rates are calculated at checkout based on postal code
Please note that delays may incur with orders that are processed or shipped during a statutory holiday. In this case, please expect an additional 2 business days until delivery. 
All international deliveries may be subject to customs inspections which may also cause a delay in delivery.
With international orders, your purchase may also be subject to customs and brokerage fees.
These fees may be charged at the discretion of your country's border services agency and are the sole responsibility of the purchaser/importer. 

RETURN POLICY

All sales are final
As each item is custom tailor-made to your specifications, we do not accept returns or exchanges at this time. 
Please review size charts and listing descriptions to select the most appropriate collar for your pet. If you aren't sure of what size or hardware option is best suited for your pet, please contact us

ADDITIONAL SHIPPING AND RETURNS INFORMATION

Danes and Divas does not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting your parcel internationally.
Danes and Divas does not assume any responsibility for any damage or injuries that may occur during use with our products. Please use products responsibly. Never leave your dog tied-out with or while wearing our collars, leashes or harnesses. Never leave detachable accessories attached to collars or harnesses when pets are left unattended.
Collars affected by excessive scratching, chewing or tarnished hardware are not eligible for replacement. Any manufacturing defects must be presented with a photo. If eligible for replacement or repair, the item must be returned to Danes and Divas for inspection. Return potage is the responsibility of the buyer.
Items returned without notice may not be accepted.

Parcels marked "Return to Sender" due to an incorrect mailing address or missed delivery attempts will be mailed again at the expense of the buyer. Any fees that incur with accepting returned mail will be billed to the buyer. Parcels will remain on hold until the buyer is able to submit payment for additional postage of a new shipment. 
After 60-days of inactivity, a refund will be issued minus the original postage amount. 

We do not offer refunds on lost shipments. 
If the shipping provider (postal company) cannot issue a reimbursement, we may provide a replacement minus 50% of the sale price, plus shipping at the buyer's expense.

These terms will be provided upon checkout and must be agreed upon before payment is able to submit.

Danes & Divas Sizing

COLLARS

SIZE

COLLAR LENGTH

RECOMMENDATION

CAT 7"-10" Fits most cats and kittens.
Features a breakaway safety buckle
Extra Small (XS) 7"-10"

Suitable for toy breeds up to 5lbs

Small (S) 10"-14" Suitable for small breeds up to 18lbs 
Medium (M) 12"-16"

Suitable for small + medium breeds up to 40lbs

Large (L) 15"-21"

Suitable for medium + large breeds up to 90lbs 

Extra Large (XL) 19"-27"

Suitable for large + giant breeds up to 150lbs

 

HARNESSES

Our harnesses come in two styles. The H-Harness for cats and rabbits or the Step-In Harness for dogs. Our H-Harnesses require neck and girth measurements.
Step-In Harnesses only require a girth measurement.

Size

Adjustable Length

Recommendation

XS H-Harness  Neck: 7"-9" Girth: 10"-14" Small Rabbits + Petite Cats
Small H-Harness Neck: 9"-13" Girth: 12"-17" Larger Rabbits + Cats
XS Step-In Harness 8"-13" Girth Toy breeds up to 5lbs
Small Step-In Harness 12"-18" Girth Small breed dogs
Medium Step-In Harness 16"-23" Girth

Small to Medium Breeds

Large Step-In Harness 21"-29" Girth

Medium to Large Breeds up to 65lbs

XL Step-In-Harness CUSTOM

Please send us an email with your dog's chest and girth measurements to ensure the best fit

How to measure your dog for a harness
BOW TIES

Our bow ties are made to attach to any collar up to a 1.5" width. Simply select your pet's bow tie based on your preference or as per our recommendations below. 

Size

 Recommendations

3" Suitable for puppies, cats and toy breeds
4" Suitable for small to large breeds
5" Suitable for large to giant breeds


OVER-THE-COLLAR BANDANAS

The bandana you choose should only occupy three-quarters of the length of your dog's collar. This will allow room to access the collar's d-ring and buckle.

Size

Dimensions

 Recommendations

XS 6"W x 4.5" Drop Cats + Teacup Breeds
Small 8"W x 6" Drop Dogs up to 20lbs
Medium 10"W x 7" Drop Dogs up to 40lbs
L/XL 14"W x 9" Drop Dogs up to 150lbs
 
Measurements are recorded in inches. 
As purchases are a final sale, we recommend measuring your pet before ordering.
Each item is tailor-made to the specifications you select. If alterations are required to the standard measurements above, please make your request here.
Be sure to refer to safety tips regarding detachable collar accessories here.