Shipping and Returns
Danes + Divas® products are designed, manufactured and dispatch from British Columbia, Canada. All products, unless otherwise noted within the product details, are made to order from start-to-finish in our studio.
NEW ORDERING WINDOWS, PRODUCTION SCHEDULE AND SHIPPING TIMES
| MADE TO ORDER ITEMS | These orders dispatch within 2-3 weeks from your order date. |
| IN-STOCK ITEMS | Unless purchased along with a made-to-order item, these orders will dispatch within 3-5 business days. |
| CUSTOM ORDER ITEMS | Custom designs aren’t available at this time but we hope you find something that speaks to your pup’s personality within our capsule collection catalogue filled with preppy and bespoke collars, leashes, harnesses and bow ties. |
SHIPPING + DELIVERY
These are estimates and may vary depending on carrier/seasonal volume
| CANADA |
7-10 Business Days |
| USA |
5-7 Business Days |
| MEXICO |
7-10 Business Days with DHL* |
| UK/EU |
7-10 Business Days with DHL* |
| AU/NZ |
7-10 Business Days with DHL* |
* DHL International deliveries are subject to VAT/Customs Fees and Taxes.
These fees will be charged at the discretion of your country's border services agency and are the sole responsibility of the purchaser/importer.
Please note that Danes & Divas is not responsible for these fees.
For up-to-date estimates on import fees, it is advised that you speak with your country's border agency prior to ordering or DHL.
RETURN POLICY
All sales are final
Please note that we’re unable to accept returns or exchanges on any products at this time. As each item is cut, pressed, sewn and packaged to your unique order specifications, we are unable to accept returns or exchanges.
In-stock clearance items are also final sale.
Please review size charts and listing descriptions to select the most appropriate collar for your pet. If you aren't sure of what size or hardware option is best suited for your pet, please visit our Size FAQ here or contact us.
If there is a problem with your order, please contact us and we will do our best to assist you further!
ADDITIONAL SHIPPING AND RETURNS INFORMATION
Danes and Divas does not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting your parcel internationally.
Danes and Divas does not assume any responsibility for any damage or injuries that may occur during use with our products. Please use products responsibly. Never leave your dog tied-out with or while wearing our collars, leashes or harnesses. Never leave detachable accessories attached to collars or harnesses when pets are left unattended.
Collars affected by excessive scratching, chewing or tarnished hardware are not eligible for replacement. Any manufacturing defects must be presented with a photo. If eligible for replacement or repair, the item must be returned to Danes and Divas for inspection. Return potage is the responsibility of the buyer.
Items returned without notice may not be accepted.
Parcels marked "Return to Sender" due to an incorrect mailing address or missed delivery attempts will be mailed again at the expense of the buyer. Any fees that incur with accepting returned mail will be billed to the buyer. Parcels will remain on hold until the buyer is able to submit payment for additional postage of a new shipment.
After 60-days of inactivity, a refund will be issued minus the original postage amount.
We do not offer refunds on lost shipments.
If the shipping provider (postal company) cannot issue a reimbursement, we may provide a replacement minus 50% of the sale price, plus shipping at the buyer's expense.
These terms will be provided upon checkout and must be agreed upon before payment is able to submit.