Caring for Your Danes & Divas Items

Care for your Danes & Divas items as you would with your favourite designer item.
Just like with your favourite sweater or pair of shoes, we recommend having more than one collar or harness in your pet's accessory rotation to reduce the wear and tear on one item significantly.
Check your pet's collar, leash and harness regularly to ensure that the hardware components are in tip-top shape and replace your pet's accessories as needed. 

For Designer Cotton & Linen Fabric Collars, Harnesses and Leashes:

Gently hand washing as needed will bring new life to your pup's dirty collar.
Use a mild detergent, warm water and lay flat to dry for best results.
Thoroughly dry all metal components with a soft cloth after washing but before setting out to dry.
Some items may have more specific care instructions such as spot cleaning, though this will be noted within the item description. 
Pressing: If wrinkled, press as needed by adjusting the collar or harness straps to their largest settings. With the fabric-side facing up, cover straps with a press cloth or tea towel and gently press each strap with steam. For stubborn wrinkles, spritz fabric side with water, place pressing cloth and press with steam.

PolyCanvas & Polyester Woven Ribbon Collars, Harnesses and Leashes:

Hand wash or machine wash on a gentle cycle with a wash bag.
Use a mild detergent, warm water and lay flat to dry.
Thoroughly dry all metal components with a soft cloth after washing but before setting out to dry.
Re-treat collars with our favourite non-toxic, locally produced "DryGuy" Stain Guard which will help in creating a barrier between dirt, mud and stains and your pup's favourite collar or harness. 
Pressing: If wrinkled, press as needed by adjusting the collar or harness straps to their largest settings. With the fabric-side facing up, cover straps with a press cloth or tea towel and gently press each strap with steam. For stubborn wrinkles, spritz fabric side with water, place pressing cloth and press with steam.

Hardware Care:

To clean up brass hardware and have it sparkling like new, a non-toxic jeweller's rouge polishing cloth can restore the sparkle and shine of our limited edition Rose Gold and Brass hardware components. 

Bandana Care:
Hand wash with mild detergent, hang or lay flat to dry.
Press with iron as needed on wrong-side of material (right-side of material facing down).  

Bow Ties & Collar Flower Care:

Spot clean with a mild detergent and warm water.
To reshape, hold an iron 1"-2" above the bow tie and hit the steam. Let the bow cool for several seconds and pinch the bow in the centre, then the top and bottom pleats. Repeat as needed. 
Bows & Flowers are designed for occasional wear. 
To extend the life of detachable accessories and ensure the safety of your pet, remove collar accessories when your pet is adventuring or left unattended.

Please note that no collar, harness, leash or bow tie is indestructible.
Wear and tear will depend on your pup's unique lifestyle (and their pawdicures!). Lucky pups that lounge indoors all day will wear into their collars a lot differently than more adventurous pups that can't resist a good dirt pile or frequent dog parks and beaches.
If your pup is particularly active, our new PolyCanvas line, Nude Essentials collection, Vegan Leather collars and leads as well as our Polyester Woven Ribbon items will compliment their lifestyle best.

RETURNS

As each item is tailor-made to your specifications, we do not accept returns or exchanges for made to order items, including all products unless otherwise specified. 
Please review size charts and listing descriptions to select the most appropriate collar for you pet. If you aren't sure of what size or hardware option is best suited for your pet, please contact us

Collars affected by excessive scratching, chewing or tarnishing of hardware from regular use are not eligible for replacement. Any suspected manufacturing defects must be presented within 90-days of purchase, accompanied by a photo of the defect and immediate discontinuation of use. If eligible for replacement or repair, the item must be returned to Danes and Divas for inspection. Return postage will be reimbursed in the form of a partial refund from the original purchase.

INCORRECT MAILING OR DELIVERIES MARKED "RETURN TO SENDER"

Parcels marked "Return to Sender" due to an incorrect mailing address or missed delivery attempts will be mailed again at the expense of the buyer. Any fees that incur with accepting returned mail will be billed to the buyer. Parcels will remain on hold until the buyer is able to submit payment for additional postage of a new shipment. 
After 60-days of inactivity, a refund will be issued minus the original postage amount. 

MISSING DELIVERIES

We do not offer refunds on lost shipments.
If the shipping provider (postal company) cannot issue a reimbursement, we may provide a replacement minus 50% of the sale price, plus shipping at the buyer's expense.

NO LIABILITY

Danes and Divas does not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting parcels internationally.
Please use products responsibly. Never leave your dog tied-out with or while wearing our collars, leashes or harnesses. Never leave detachable accessories attached to collars or harnesses when pets are left unattended.
Danes and Divas does not assume any responsibility for any damage or injuries that occur during use of our products.

By completing your purchase, you acknowledge to have read and agree these terms.