Policies & FAQS

What we strive to achieve is to create trendy, quality pet products that are made to last with every day wear and tear.

We handcraft all of our collars, jackets, bow ties, bandanas, leashes and step-in harnesses ourselves through our local studio, and print our own bandanas and limited-edition pet tee's and hoodies.
Many of our products are able to be tossed in the washer and set flat to dry - this is important to us, as we're sure with every pet owner, to keep products looking like new.
We source the highest quality materials from all over the world, specializing in gorgeous designer textiles!


FAQ:

Q: When will my order dispatch?
A: We work hard to ensure that all orders are out the door and on their way to you within 1-2 weeks from the date your order is placed.

 

Q: When will my order arrive once it has shipped?
 
A: This will vary based on the shipping method you select. 
Click here for estimated delivery times.

 

Q: Do I get a tracking number with my order?

A: Parcel tracking is available by default with orders shipping within Canada and the USA. Parcel tracking to overseas destinations (Europe, Australia etc) is an option that can be requested prior to placing your order, or immediately thereafter at an additional cost.


Q: How do I return an order?

A: As each item is tailor-made to your specifications, we do not accept returns or exchanges. 
Please review size charts and listing descriptions to select the most appropriate collar for your pet. If you aren't sure of what size or hardware option is best suited for your pet, please contact us

 

Q: What if my parcel doesn't arrive or is damaged in the mail?

A: Check with your local post office first! Deliveries will most often be there.
If your order is missing and you have a tracking number available, you can speak with a service representative from the postal company delivering your shipment to open an investigation on the whereabouts of your shipment. The standard procedure following this will be to retrieve the missing shipment if possible or determine if the shipment is eligible for reimbursement which may take up to several weeks.
Unless a refund or reimbursement from the postal company has been sent to us in lieu of a missing shipment, we do not offer refunds or replacements on lost shipments.
If the postal company determines that they cannot reimburse you, they will need to contact us to inform us this decision. As this is a rare occurrence, we will need to discuss the next steps with the buyer and shipping company to determine an appropriate resolution. 

 

Q: How can I contact Danes & Divas if needed?

A: Send us an inquiry here

Additional Information:

We are located in British Columbia, Canada and operate Monday through Friday, 9am - 5pm.
International customers, please note that Danes & Divas is not responsible for any customs or duties that may incur with receiving your parcel.

Disclaimer:

Danes and Divas does not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting your parcel internationally.
Danes and Divas does not assume any responsibility for any damage or injuries that occur during use with our products. Please use products responsibly. Never leave your dog tied-out with or while wearing our collars, leashes or harnesses. Never leave detachable accessories attached to collars or harnesses when pets are left unattended.
Collars affected by excessive scratching, chewing or tarnishes hardware are not eligible for replacement. Any manufacturing defects must be presented with a photo. If eligible for replacement or repair, the item must be returned to Danes and Divas for inspection. Return potage is the responsibility of the buyer.
Parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer. Any fees that incur with accepting a return of a defective product or returned mail will be billed to the buyer. 

Intellectual Property:
Danes And Divas is a registered trademark.
All content, including but not limited to photography and product descriptions are property of Danes and Divas and may not be used without written consent.

Privacy Policy:
Danes & Divas does not sell or rent confidential information to any organization of person for any reason. Danes & Divas does not share your confidential information with third parties unless required by law.
Billing information and email addresses are encrypted in our system.

 

RETURNS

As each item is tailor-made to your specifications, we do not accept returns or exchanges for made to order items, including all products unless otherwise specified. 
Please review size charts and listing descriptions to select the most appropriate collar for you pet. If you aren't sure of what size or hardware option is best suited for your pet, please contact us

Collars affected by excessive scratching, chewing or tarnishing of hardware from regular use are not eligible for replacement. Any suspected manufacturing defects must be presented within 90-days of purchase, accompanied by a photo of the defect and immediate discontinuation of use. If eligible for replacement or repair, the item must be returned to Danes and Divas for inspection. Return postage will be reimbursed in the form of a partial refund from the original purchase.

INCORRECT MAILING OR DELIVERIES MARKED "RETURN TO SENDER"

Parcels marked "Return to Sender" due to an incorrect mailing address or missed delivery attempts will be mailed again at the expense of the buyer. Any fees that incur with accepting returned mail will be billed to the buyer. Parcels will remain on hold until the buyer is able to submit payment for additional postage of a new shipment. 
After 60-days of inactivity, a refund will be issued minus the original postage amount. 

MISSING DELIVERIES

We do not offer refunds on lost shipments.
If the shipping provider (postal company) cannot issue a reimbursement, we may provide a replacement minus 50% of the sale price, plus shipping at the buyer's expense.

NO LIABILITY

Danes and Divas does not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting parcels internationally.
Please use products responsibly. Never leave your dog tied-out with or while wearing our collars, leashes or harnesses. Never leave detachable accessories attached to collars or harnesses when pets are left unattended.
Danes and Divas does not assume any responsibility for any damage or injuries that occur during use of our products.

By completing your purchase, you acknowledge to have read and agree these terms.