Policies & FAQS
Below are a few commonly asked questions.
Please feel free to reach out to us if you do not see your question listed below.
Q: What are the care instructions for Danes & Divas designer pet collars?
For specific care instructions for each of our designer items, click here.
Q: When will my order dispatch?
A: We work hard to ensure that all orders are out the door and on their way to you within 1-2 weeks from the date your order is placed.
Engraving may take up to 3-weeks to complete.
Q: When will my order arrive once it has shipped?
A: This will vary based on the shipping method you select.
Click here for estimated delivery times.
Q: Do I get a tracking number with my order?
A: Parcel tracking is available by default with orders shipping within Canada, USA, MX, Central & South America, EU, UK, AU, NZ and Asia.
Q: How do I return an order?
A: As each item is tailor-made to your specifications, we do not accept returns or exchanges.
Please review size charts and listing descriptions to select the most appropriate collar for your pet. If you aren't sure of what size or hardware option is best suited for your pet, please contact us via the chat icon on the lower right corner of your screen.
Q: What if my parcel tracking is delayed?
A: USPS tracking will activate within 48-72 business hours. Once it crosses the border, tracking will activate with an average of 5 business days for delivery thereafter.
Canada Post & FedEx tracking usually updates within 24 business hours once shipments have been picked up by a Canada Post courier.
If delays occur at postal sorting facilities or as a result of customs processing, they will usually resolve within a few days but may take up to 4 weeks.
This is extremely rare but we will follow along on the progress with you to ensure your shipment's arrival.
Delays due to customs processing or environmental conditions may occur.
For the most up-to-date information, you may call your postal service or visit the tracking page or contact your delivery courier.
Q: What if my parcel doesn't arrive or is damaged in the mail?
A: Be sure to check with your local post office first!
Deliveries will most often be there.
If your order has been marked as delivered but has not been received, please wait 48 business hours as it may still deliver.
If your order is missing and you have a tracking number available, you can speak with a service representative from the postal company delivering your shipment.
If an investigation is required, the standard procedure following this will be to retrieve the missing shipment if possible or determine if the shipment is eligible for reimbursement. Canada Post and USPS may require up to 4 weeks for domestic shipments and 8 weeks for international shipments to investigate the missing delivery.
Unless a refund or reimbursement from the postal company has been sent to us in lieu of a missing shipment, we do not offer refunds or replacements on lost shipments.
If the postal company determines that they cannot reimburse you, they will need to contact us to inform us this decision. As this is a rare occurrence, this would be handled on a case-by-case basis to determine an appropriate resolution.
Q: Is there a guarantee on Danes & Divas products?
Q: How can I contact Danes & Divas if needed?
A: Send us an inquiry via our chat icon on the bottom right of your screen. If we're not available to chat, leave a message and we will get back to you within 48 business hours.
We are located in British Columbia, Canada and operate Monday through Friday, 8am - 4pm PST excluding Christian & statutory holidays.
The following information will also be made available at the checkout point before payment.
Danes and Divas does not assume any responsibility for any duties, customs or brokerage fees that may incur with accepting your parcel internationally or any delays that occur as a result of delayed postal processing/delivery or customs processing.
Danes and Divas does not assume any responsibility for any damage or injuries that occur during use with our products. Please use products responsibly. Never leave your dog tied-out with or while wearing our collars, leashes or harnesses. Never leave detachable accessories attached to collars or harnesses when pets are left unattended.
Collars affected by excessive scratching, chewing or tarnished hardware are not eligible for replacement. Any manufacturing defects must be presented with a photo. If eligible for replacement or repair, the item must be returned to Danes and Divas for inspection. Return potage is the responsibility of the buyer.
Parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer. Any fees that incur with accepting a return of a defective product or returned mail will be billed to the buyer.
Danes And Divas is a registered trademark.
All content, including but not limited to photography and product descriptions are property of Danes and Divas and may not be used without written consent.
Danes & Divas does not sell or rent confidential information to any organization of person for any reason. Danes & Divas does not share your confidential information with third parties unless required by law.
Billing information and email addresses are encrypted in our system.